Last updated May 17, 2024

We understand that sometimes you may need to cancel an order. Here’s how our cancellation policy works:

1. Eligibility for Cancellations:

   • Orders can be canceled before they are shipped.
   • Contact the vendor directly to request a cancellation.

2. Cancellation Process:

   • Log in to your Hopshop.lk account and navigate to your orders.
   • Request a cancellation from the vendor.
   • The vendor will confirm if the order can be canceled.

3. Refund for Cancellations:

   • If the order is successfully canceled before shipment, a full refund will be credited to your Hopshop.lk account, allowing you to purchase different items. The refund process will be completed by the vendor within 7 working days.

4. Dispute Resolution:

   • In case of any issues with cancellations, Hopshop.lk will mediate between the customer and the vendor.
   • Reach out to our support team for help.

Contact for Disputes:

Email: cancel@hopshop.lk
Phone: +94 (764) 630-230