Last updated May 17, 2024

Our return policy ensures that you can shop with confidence. Each vendor manages their own returns, but here are the general guidelines:

1. Eligibility for Returns:

   • Items must be returned within 30 days of delivery.
   • Items must be in original packaging and condition.
   • Items such as clothes and undergarments are not eligible for returns.

2. Return Process:

   • Contact the vendor directly via Hopshop.lk to initiate a return.
   • Provide the order number and reason for return.
   • Follow the vendor's instructions for returning the item.

3. Return Shipping:

   • The customer is responsible for return shipping costs unless the vendor specifies otherwise.
   • Ensure that items are securely packaged to prevent damage during return shipping.

4. Refunds for Returns:

   • Once the returned item is received and inspected by the vendor, a refund will be credited to your Hopshop.lk account, allowing you to purchase different items.

5. Dispute Resolution:

   • If a return issue arises, Hopshop.lk will assist in resolving the dispute between the customer and the vendor.
   • Contact our support team for assistance.

Contact for Disputes:

Email: return@hopshop.lk
Phone: +94 (764) 630-230