Refund Policy

Last updated May 17, 2024

At Hopshop.lk, we value your satisfaction. Each vendor on our platform manages their own refunds, but we are here to help if any issues arise. Below is our general refund policy:

1. Eligibility for Refunds:

   • Refunds are processed by individual vendors.
   • Refund requests must be submitted within 7 days of receiving the item.
   • Items must be in their original condition and packaging.
   • Certain items such as clothes and undergarments are not eligible for refunds.

2. Refund Process:

   • Contact the vendor directly through your account on Hopshop.lk.
   • Provide order details and reason for the refund request.
   • Vendors must process refunds within 7 working days of receiving a valid request.
   • Refunds will be credited to your Hopshop.lk account, allowing you to purchase different items.

3. Dispute Resolution:

   • If there is a dispute between a customer and a vendor regarding a refund, Hopshop.lk will intervene to resolve the issue.
   • Contact our customer support team with all relevant details for assistance.

Contact for Disputes:

Email: helper@hopshop.lk
Phone: +94 (764) 630-230